My boss has never really been supportive of my work, but we get along well, and it’s partly because I haven’t asked for a raise in over 20 years. Recently, however, he began to give me a hard time about leaving early, and it’s really pissed me off because I work a lot at home on the computer (my husband and I have trouble getting reliable after-school childcare) and I take pride in working hard. (It’s particularly unfair and infuriating because I’ve had an unusually good year and everyone, including my boss’s boss, the big boss, knows it and I was even thinking now, finally, I would get a raise. Certainly not a reprimand. I’m reaching my breaking point here, because it’s one thing to work your ass off for poor pay because you like the work and the people on your team, but another to be bullied over nothing on top of that. I’m meeting with the big boss tomorrow and my goal is to get the credit I deserve and maybe give him a piece of my mind.

Reassuring women about their feelings instead of giving them a raise is something guys have done to girls (and communication-sensitive people of all genders) since the glass ceiling was made out of quills.

This is not to say that men are entirely at fault; women make it easy for guys to do this by bringing up their feelings as a reason/using them to push for a raise, instead of letting facts and economics do the pushing for them.

So, if your goal is really to get the credit you deserve, you don’t mean a pat on the head and a gift certificate to the Teddy Bear mart. Unfortunately, if you give someone a piece of your mind instead of a business-like argument, that’s what you’ll get in return: a chance to express your feelings of pent-up outrage and hear that “he feels your pain” and values you greatly with no change to your paycheck.

What’s even worse about expressing outrage is that it may make the boy-bosses nervous and force them to band together against you. If you make them feel guilty for having underpaid for and underappreciated your work, they’re much more likely to justify themselves by finding fault with your performance than to blame themselves and see that justice is done.

Your real goal, 20 years in, is to try to get a raise, because a job is what you do to make money, not to be understood or have your feelings relieved, regardless of how much pressure they’re building up inside.

Shut up about your feelings, ask for a raise, and do it positively. Fortunately, you don’t need to be eloquent or impassioned. If you’ve got a good record of sales or productivity to back you up, which you do, you’ve got great ammunition, so just stay unemotional and cite the reasons the company would be smart to give it to you.

Mention your boss’s criticism in passing and then knock it down without implying he’s bad, mean, or intentionally unfair. Document as much as you can.

End pleasantly. Let the facts, and not your passionate or intimidating tone, persuade the big boss he should think hard about your raise, regardless of what your immediate boss is fussing about.

People can live their whole lives without getting what they deserve; but few people can work one place for 20 years without at least having a good case for increasing their paycheck. Be emotional, and you’ll get condescended to. Be professional, and you might actually get the cash.

STATEMENT:
“Thanks for finding time for this meeting. I want to propose a major raise because, for many years now, my responsibilities have expanded and my value to the company has increased, while my salary has gradually fallen farther behind what my peers make. This year, the great results my team and I achieved make the disparity more obvious. As much as I love working here, I don’t want to be penalized for my loyalty. My supervisor would probably agree with this reasoning, but recently he seemed distracted by the idea that I was leaving early. In fact, I’ve always worked hard but, particularly with the extra work this past year, working at home has been more efficient than staying in the office and looking busy. Here is a summary of my actual job description, some data about the range of salaries currently being paid for a comparable position, and my idea of what my salary should be. Please let me know what you think of my reasoning and, if you agree, what you can do to improve my salary.”

My work re-located six months ago, and since then, I’ve had to share a small office with another woman in my department. I’ve never known her that well or talked to her much before we became office-mates, but since the move, she’s made it really hard to get work done with her incessant over-sharing. It’s not just that she talks constantly, which she does, but that she talks about things I really don’t feel comfortable hearing about, like her sex life (or really her husband’s dependency on Cialis), speculation about our co-worker’s sex lives…she even started talking about her daughter’s sex life recently, which was the last straw. When I complained about her to a supervisor, however, he seemed to write off the situation as bad chemistry, or two ladies having a tiff, but I’m afraid that my inability to get work done is going to be reflected in poor performance, and then my job will really be on the line. My goal is to get this crazy woman out of my office.

Don’t get obsessed with pushing out your nattering office-mate, or your anger will weaken your case and allow you to be dismissed as, you guessed it, emotional.

You have a right to feel the way you do. Express your feelings, however, and the guys may dismiss you as an emotional girl having trouble with another hen.

Put your goal into business-like, unemotional terms on which all can agree. You want a work-place that allows you and others to get their work done and, if there’s a problem, you want to address it without negative feelings. Stick with this idea and it will keep you out of trouble.

Staying unemotional and logical also puts you and your boss on the right side of the law. Every dispute in an office can turn legal and, by Murphy’s Law, when it does, justice is seldom served (if anyone get’s served, it’s going to be you).

If you seem angry at your office-mate and she claims to be victimized by your making a big deal out of a few innocent statements, your boss has to worry about her protesting his reprimand.

Let your office-mate know, politely, each time you don’t wish to be distracted by a private conversation. Develop a formula that stays professional even if you have to use it many times. You could say, “I’d like to listen, but I’ve got to stay focused.” Even if you have to say it over and over again.

Collect facts because, like the previous mistreated worker, facts, not emotions, are where the strength in your complaint lies. Keep a log, so whenever she over-rides your polite request, write down the date, time, what she says and for how long.

When you present the problem to your boss, don’t make him think or do the work of data-gathering. State your commitment to finding respectful and positive solutions and your regret at having to document behavior you wish your colleague could control.

The more you edit out your anger, the more her own statements, particularly the inappropriately juicy parts, will speak for themselves without seeming exaggerated and the better your chances that the henhouse will be quiet again.

STATEMENT:
“Several months ago, I told my office-mate, respectfully, that I found it very distracting when she struck up a personal conversation when I was trying to concentrate and that, without meaning to be offensive, I would let her know when I needed her to stop. I followed up with an email making that point, which I’ve attached. Unfortunately, she really couldn’t stop herself and things didn’t get better, so here’s my record, covering the last month, of what she said after I asked her to stop. I know she doesn’t mean any harm, but this constitutes a kind of harassment and interference with my work—I need to meet productivity standards—and I need your help to get my work done.”

For a long time, I truly believed that my boss was my mentor, if not a father figure; he seemed to look out for me, take a special interest in my career, and generally groom me for promotion within his company. After I did well with responsibility, he’d come through with reasonable raises and he liked to tell people that he believes in promoting women. Recently, though, I’ve noticed that he does little more than flatter me now that he has me doing all the dirty jobs and he keeps all the interesting stuff for himself and two of his favorite “old boys.” He gets irritated whenever I suggest I could do more and likes to bask in the gratitude of his new favorite girl, a secretary with big tits and not much else. I’ve worked hard here over the years, and I don’t really want to find a new job, but I feel like I’ve been used and misled, and generally wasted my time under false pretenses. My goal is to get the recognition I deserve, even if it’s not from the mentor I thought I had.

Wanting recognition at work is a reasonable wish and, if it was just a problem of your learning how to speak up, dress up, and get rid of your braces, then more power to you.

Many people are familiar with the usual fairy stories, and have pushed themselves to be more assertive and reach their dreams. Not only hasn’t it worked, but it brought down crap on their heads to insure an unhappily ever after-style result.

Your sad fable teaches us three important lessons, the first being the most basic and important; life isn’t fair. In most schools or companies or families, you’ll be told that a major goal of leadership is to treat people fairly, and it is. You should also know, however, that many bosses and teachers and parents have big blind spots, particularly those who take great pride in being fair and encouraging you to speak your mind.

The second lesson is to beware of men who talk a big game about how much they support women, because, odds are, these men like to talk a big game about everything; if it’s not feminism, it’s their supreme fishing skills or their golf game. Talk, as you’ve learned, is cheap, which is exactly how he’s made you feel.

Then again, feelings don’t hold such a high premium, either, so don’t use them as an excuse to keep looking for answers.

Of course, you have a right to feel hurt, angry, and disappointed, but those feelings will cause you trouble if you express them. You thought you were knocking yourself out for someone who could unselfishly encourage your career. Now you know better.

Asking why is just another way of trying to control something you can’t, and asking twice means you don’t want to accept that fact. Life is unfair, mentor is actually a blowhard misogynist.

This brings us to the third and most valuable lesson, which is what to look for in a mentor, a major, worthwhile goal for the business school of real life. While it’s reasonable to make the most of a mentorship, remember that it has its limits, and work is just work. Don’t make it your goal to please a mentor. Instead, meet your own standards on the job, appreciate support when you get it, and remember that work is just work.

You’re trying to get ahead, but you’re also trying to build a boundary around work that protects your from taking it too personally. It’s a job, not a fairyland, and you’re not a princess that needs a mentor to save you. Be your own damn hero and slay those paychecks every week. The End.

STATEMENT:
Here’s a coaching statement to start your workday. “It’s time I relied on my own observations to readjust my expectations at work. It’s disappointing that I must disregard what others have promised me but it’s good that I have a clear vision of my own. I won’t let negative feelings interfere with the next step, which is to find the best way to make a living, given the opportunities available.”

A few years ago, a friend proposed to join me on a business venture. She had great networking skills and drive, but I had the ideas and business know-how, so she thought, and I agreed, that our chemistry would be a good fit. Well, after a couple of years into working together, things started to fall apart, because, as many ideas as I had and as good as she was at making contacts, our work styles were just too different, and we weren’t having enough success to continue. I thought she felt the same way—she seemed just as frustrated as I was—but instead, when I suggested that we down-grade our partnership, she was furious at me for what she felt was a personal betrayal. I tried to make it clear that it wasn’t personal, but she wasn’t hearing it, and it wasn’t long before she stopped talking to me entirely. What bothers me as much as the loss of our friendship is that I’m fairly certain she’s stolen a lot my ideas, taking sole credit and passing them off as her own, and I was too trusting to protect myself legally, and I fear she’s too vengeful to be reasonable. Is there any way to get her to be reasonable, or am I just screwed?

If a jilted ex-partner were just feeling mad and hurt, then trying to get them to act reasonably when they feel screwed is a do-able goal. You can expect that, after a while, they’ll remember the good times and what’s in their best interest, and civility will return. But that’s often hoping for too much since feelings, not reason, are steering the ship.

When someone feels terribly wronged, on the other hand, they’re willing to cut off their noses to spite their face because the world won’t be right again until you’re brought down. Letting them know you need anything from them does little more than tell them where you’re most vulnerable. They don’t want to negotiate, they want to destroy.

If you can pretend not to care that much about your ideas, and if you can persuade her that it’s in her interest to sign an agreement about them, then maybe she will. If you show her you would be very upset to see her steal your ideas, then you’re basically handing her a loaded gun.

If you look back, you probably had good reason to know that she’s oversensitive and vindictive. It’s understandable if you believe in ignoring the faults of friends, but that belief shouldn’t cross over to business partners.

In spite of the emotional firestorm, keep your feelings to yourself. Consult a lawyer and check out your options and how much they’ll cost. Then play your cards, if you have any.

If you don’t, you don’t, but when you’re dealing with someone who’s out for blood, it’s better to accept defeat up front than to enter into a war that will leave you absolutely destroyed in the long run.

STATEMENT:
Prepare a positive answer to the internal voice that wails “I’ve been screwed.” “I’ve gained much from this partnership and not the least is a greater appreciation of the risks of being screwed. I won’t let negative feelings get in the way of my doing more work and, if necessary, finding a better partnership.”

In my particular field, I’m used to being patronized by my superiors because I’m a woman; it’s a male-dominated profession, and you just have to ignore the bullshit and do the work like the rest of the guys, and I’ve never had a problem with that. After getting transferred six months ago, I’ve been working for an especially condescending jerk, and, like usual, I ignored him and did my job. The problem is that a round of evaluations just came in, and he gave me a less-than-stellar assessment because he says I don’t assert myself enough, or speak up in unit meetings, or generally give as much input as everyone else. How am I supposed to do that when every time I open my mouth he pats me on the head and tells me to be a good girl and let the smart men-folk talk? I am good at my job, and this guy’s a pig, and my goal is to keep my job without losing my cool.

It’s always smart to avoid making waves when you’re floating in shit, but don’t stop there. Despite being down in it, you need to keep yourself as clean as possible and ready to move on to a better job at the first opportunity.

Sure, that’s not easy when you’re up against a boss who is hobbling you and criticizing you for moving too slow. But if you get pushed too far and express your anger, you’ll be considered disgruntled and proving his charge of not being a team player.

So your goal is not to get justice, because that just fans your rage, and you’re right to want to keep cool. Your goal is to stay focused on keeping this job while seeking a new one, despite the powerful, debilitating, Kafkaesque effect of feeling condemned by authorities for your most selfless sacrifices.

If your company’s Human Resources department encourages you to complain, think twice. If a boss with this kind of problem has been around a long time, it’s because his style, no matter how ethically questionable, is professionally acceptable to his bosses. Your efforts will do nothing but sound a law suit alarm that will get you lots of polite, sympathetic attention while company lawyers check to make sure that your faults have been perfectly documented without apparent prejudice.

If your boss has done a bad job and his written criticism of you looks undeserved, the company lawyers will recommend that you get paid a settlement. But no one in the company will talk to you again without being very, very careful, and, in the end, you will be just as happy to leave as they will be to see you leave. So this is not an option to pursue unless you think a settlement is likely and big enough to be worth the trouble.

If you’re the emotional type (what we’d call a “person of feelings”), you need to be extra careful. Being emotional is great when it comes to reaching out and touching someone, but it makes you a patsy in this kind of situation, where your expressiveness is taken as evidence of instability and negativity.

Luckily, you don’t seem like the emotional type—you’ve managed to ignore your boss up to this point—but even the rational can get sucked into the vortex of fighting for what’s logical and fair and then getting demoralized when the system turns on them. Remind yourself, however, that if fairness existed, jerks like this wouldn’t get promoted, and gender wouldn’t be an issue in the workplace.

So let the “smart men-folk” talk up a storm. Meanwhile, you can find a new job where your co-workers are actually smart enough to listen to what you have to say.

STATEMENT:
Compose a statement to protect your self-esteem from official condemnation. “It’s hard enough to do a good job at this job, but it’s more than twice as hard when my contribution is discounted and I’m judged unfairly. It’s torture, but I do it because I need the money, and I have extra respect for the fact that I’m doing it while swimming in shit. My pain is not personal, although other people tell me it is. I know this is not happening to me because of my faults or mistakes. It happens. My goal hasn’t changed. I can’t help feeling screwed, but I should also feel proud and use that pride to move on.”

I bought my car new, but I’ve never not had a problem with it, and it makes me furious. Not just because it has a warranty, but because whenever I go to the dealership to get it fixed, the guys there treat me like an hysterical bitch, dismiss me, and do a half-assed job. If I were a man and built like a quarterback, my car would’ve been fixed 100% after the first rattle. Instead, when I go in there they treat me with fond condescension, as if I’m a cranky younger sister who should be kidded—and put a band-aid on whatever’s broken, causing me to have to come in again weeks later and go through the same crap over and over again. My goal is to get these guys to treat me with respect/pretend I’m a giant, scary man and fix my f*cking car!

Even if you were a giant, scary man and your anger intimidated people and got them to treat you with respect, you’d be sorry in the long run. Yes, your car would get fixed and certain guys would suck up to you and you’d be a high draft pick for the NHL.

But you’d also need to deal with the friends and family who couldn’t be themselves with you because they were afraid of your anger, or the lawsuits from people who provoked you and then claimed you traumatized them. Being the Incredible Hulk is lots of fun, but kicks a vicious hangover.

So your goal isn’t to scare people into doing what you want. It’s to learn how to best use the little power you have, which will give you more power in the long run (although that’s not saying much).

It’s tempting to wish for the girl-side of the same coin, and yearn for big tits and drop-dead beauty that would undoubtedly get the car-guys drooling and competing to win your approval by turning your car into a jewel of perfection. Self-respect aside (and no disrespect to sex workers), sexing it up would work….as far as your car’s needs are concerned.

But in the long run, men resent the power of female beauty to stir sexual neediness and compliant behavior, and take their revenge by joking about your body parts and excluding you from the collegial friendship that you need if you want to do serious business.

You will get more of the kind of power you want by shutting out any expression of animal attraction or intimidation. And it’s a relief, for most of us, that you can access this power without being a quick-witted verbal wiz or charismatically persuasive or attractive. All you need to do is to offer the other guy incentives while avoiding emotions that would threaten or humiliate.

So don’t let these car repair bozos know how irritated you are, or they’ll try to neutralize your irritation with condescending charm. Your goal isn’t to control them. It’s to do what you can to get your car fixed.

And remember, without fists or tits, you can always threaten to hit ‘em where it really hurts; with a lawyer, in their wallets.

STATEMENT:
Here’s what you can say to your mechanics. “I know you guys want these warranty repair problems out of your way, but the sheer number of them probably makes it hard for you to get them done in a timely way. But you can understand that, from my point of view, it costs me less time and money if I can make it worth your while to take care of all these little problems at one time. And, since I’m too poor to bribe you, all I can do is ask my lawyer to write complaints to the usual state and federal consumer oversight agencies, knowing that answering these complaints will tie up your time in the same way that these car problems have tied up mine. I mean no disrespect, but I think you’ll be happier if you have my car totally fixed by the end of today.